Customer Services

Delivery Options
For orders, your delivery charges will be calculated as follows
Delivery to UK - £12.99 + VAT
Delivery to EU - £30.00 + VAT
Delivery to Rest of World - Please contact customer services to place your order.
Our entire collection, including all designs are permanently archived, ready to print and deliver within 2-3 weeks. 

Returns
please unpack carefully, retaining all the original packaging, in case of unsuitability. Please make sure you are completely satisfied with your products. You relinquish your rights to make a claim if you cut or process in any way. 

Faulty & Defective 
You have the right to return a faulty or defective item providing you have not cut or processed, please notify us with your complaint at sales@elanbach.com within 14 days. We will replace or refund your item including reasonable carriage costs. Only on receipt of the returned item and once inspected we will issue a full refund or replace as requested.
In the unlikely event we dispatch the wrong item, please email sales@elanbach.com to report the error stating whether you require a replacement or refund. Only on receipt of the returned item and once inspected will a refund including reasonable carriage costs be issued or replaced as requested .

Non Faulty Item
If you receive your order and you wish to return it, providing it has not been cut or processed, this can be returned at your cost within 14 days of purchasing,  We will then inspect the item and providing the product is still in its original packaging with original labels and in a saleable condition, we will issue a refund.

Items Damaged in Transit
Should you receive an item which has been damaged in transit, please email sales@elanbach.com to report the problem and return the goods (together with the original outer packaging) within 14 days stating whether you require a replacement or full refund. On receipt of the returned item we will replace or issue a full refund, as requested, reimbursing your reasonable return carriage costs in either instance.

Responsibility when Returning 
Until we receive the returned fabric you are responsible for it's safe keeping. We do not accept liability for returned packages which are damaged during transit back to us. It is your responsibility to wrap the fabric adequately to prevent damage in transit. Returning it by recorded delivery, “To Be Signed For”.

Events Beyond Our Control
We will not be held responsible to you for any delay or failure to comply with our obligations under these on-line shopping terms and conditions if the delay or failure arises from any cause beyond our reasonable control.